Q: Can I use Halo body camera clips and mounting options with the Commander?
A: No, the Halo and Commander cameras have different clips and mounting options, making them incompatible and not interchangeable. While WOLFCOM Klick Fast mounting options are universal, each camera still requires its own specific Klick Fast connector.
Q: What are your business hours?
A: We are open from Monday to Friday from 7:00 AM to 3:30 PM Pacific Time
Q: What type of mountings do you have for the body cameras?
A: We have the Klick Fast Magnetic Mount, Pin Lock, 360-Degree Clip, Molle Clip
Q: Where do I get the Halo Setup Manager?
A: Please request the latest version of the Setup Manager by sending a request to techsupport@wolfcomglobal.com.
Q: How much does the Commander cost?
A: Please reach out to our Sales Team so we can provide you with more details on pricing. Dial 626-794-9000.
Q: How much does the Halo cost?
A: Please reach out to our Sales Team so we can provide you with more details on pricing. Dial 626-794-9000.
Q: Do you offer cloud storage or on-premises storage?
A: Yes, we offer both a cloud storage or on-premises storage.
Q: Does WEMS Lite Pro run on MAC?
A: WEMS Lite, WEMS Lite Pro, and the body camera setup manager software work with Windows Only.
Q: I am having trouble with downloading videos from my camera using the WEMS (WOLFCOM Evidence Manage Solution) Lite software, what should I do?
A: If you are using the WEMS Lite Pro software, please make sure that you do not have the HALO Setup Manager software, or the Commander Setup Manager software opened at the same time.
Q: When I connect the HALO body camera to the HALO Setup Manager, it asks for a password. What is it?
A: Please refer to the Halo User Manual for the default Halo Password. If it does not work, please contact your supervisor or administrator. If you are an administrator, please contact technical support at techsupport@wolfcomglobal.com.
Q: When I close the Full screen Extractor, it asks for a password. What is it?
A: The default password is 59105910. If it does not work, please contact your supervisor or administrator. If you are an administrator, please contact technical support at techsupport@wolfcomglobal.com.
Q: Where can I download the WEMS Lite software?
A: You can download the software from our official website at www.wolfcomusa.com/wems-lite/
Q: How much are your body cameras?
A: We offer different body camera solutions. To give you accurate pricing, we highly recommend scheduling a quick call with our team to tailor-fit our recommendations to your body camera needs.
Q: How do I apply as a distributor?
A: We have established a streamlined process for international reseller applications. Kindly complete the application form available at https://policebodycameras.com/pages/distributor and send an email to infotech@wolfcomglobal.com once the form is submitted.
Q: How can I reset my password for Halo Setup Manager?
A: Please contact our tech support line for further assistance. Our office hours are Weekdays Monday to Friday from 7AM to 3:30PM PST
Q: How can I reset my WEMS Cloud password?
A: Please contact your WEMS account administrator for assistance or use “Forgot Password” when you are on the log in page. If you are an administrator, please contact tech support at techsupport@wolfcomglobal.com.
Q: How can I reset my WEMS On-prem password?
A: Please contact your WEMS Account Administrator for assistance. If you are an administrator, please contact tech support at techsupport@wolfcomglobal.com.
Q: How do I turn off the Auto-IR feature?
A: For Commanders, to turn off the Auto-IR feature, you will need to access the settings from within the Commander App of the Commander Camera and choose the System option. From there, you will want to disable the Auto-IR feature and the icon will turn from green to white indicating that it has been turned off.
For Halos, please check the on/off settings in the Halo Setup Manager under “Auto IR.”
Q: Can I apply as a reseller of WOLFCOM products?
A: Currently, we offer a reseller program only for international clients. However, we would appreciate your referral and will make sure you are rewarded for connecting us with potential clients. Please contact infotech@wolfcomglobal.com for more details.
Q: Do you sell to private citizens or civilians?
A: No. We only service the public safety community. That includes Police, Military, Emergency Services, and Private Security. In some instances, we also sell to businesses.
Q: Do you sell to private individuals?
A: We cater for Law Enforcement Agencies and Private Security. You are open to purchase but with the required minimum order quantity.
Q: I am being billed for my Notation App. What is it?
A: This app lets officers watch and analyze videos based on their access levels. They can add tags, categories, and notes (both spoken and written) to videos and photos captured with their BWC (Body Worn Camera). When officers finish their shift and dock the body camera, the tags and notes are synchronized with WEMS.
Q: When trying to access the settings on my Commander 2.0 Camera, it is asking me for a password, what is it?
A: The default Password to access your settings on the Commander 2.0 Camera will be 59105910.
Q: Where is your business based?
A: We are an American company based in Pasadena, California.
Q: How long does the battery last?
A: For Halo 2.0, battery can last up to 24 hours depending on user settings. For Commander 2.0, it can last up to 15 hours.
Q: What is the storage capacity of the body camera?
A: Halo 2.0 and Commander 2.0 have 64GB storage.
Q: Is the body camera waterproof or resistant?
A: Halo 2.0 is waterproof IP67 while Commander 2.0 is waterproof IP68.
Q: What is the resolution of the video recordings?
A: 480p – 1080p.
Q: Does the body camera have GPS tracking capabilities?
A: Yes. Our Commander 2.0 body camera offers this feature.
Q: Do you also sell In-Car System?
A: We do have the Alpha In-Car System and it can be integrated with our Commander Body Camera. Please speak with our Sales Team for further details.
Q: How do I connect my camera to a PC?
A: Please install the Setup Manager software. Make sure the software is running first before connecting a camera. Contact your admin, local dealer or representative for the software.
A: Replace or use a new USB cable
A: Use the USB cable or Dock provided by WOLFCOM
A: Clean the metal contacts with isopropyl alcohol and cotton swabs
Q: Why is the Commander camera not turning on?
A: Charge the Commander Camera for at least 4 hours
A: Take off the front cover and check battery & battery contacts
A: Make sure you plug the single dock directly to a wall outlet instead of directly plugging into a computer
Q: Why is the Commander Front OTR (One Touch Record) Button not working?
A: Push the front plate down so it is flush with the rest of the unit
A: Take off the front plate and make sure nothing is blocking the gold contacts
Q: Why is the Commander front LED is not lighting up when I record?
A: Double tap the Light Button to toggle off the Stealth Mode
Q: Why is there no sound on my Commander?
A: Double tap the Light Button to toggle off the Stealth Mode
Q: When playing back a video file on my PC, why is the picture black and white?
A: You can disable auto IR in the MCP app > Settings > System Settings > Auto IR switch.
Q: When playing back a video file on my PC, why is there video but no sound?
A: Unmute your computer's audio.
A: Check if anything is blocking the front microphone. If there is dust or dirt, compressed air may help. If you continue to have issues, please contact your local dealer or rep.
A: Check Commander App Settings -> Video/Audio -> Enable Audio Recording
Q: What is the COPS/Settings menu password?
A: Please refer to the Commander User Manual, or contact your local dealer or rep.
Q: What is the Commander lock screen PIN Code?
A: The latest Commander firmware has a PIN code on the lock screen for additional security. If you are the original purchaser of your camera, contact your local dealer or rep.
Q: Is there a warranty included with the purchase of the body camera?
A: We have a 2-year warranty on our body cameras excluding clips and batteries. For cameras purchased within our turnkey package, we provide a no-fault warranty that covers you for the duration of the contract.
Q: Can I livestream footage from the body camera in real-time?
A: Our Commander camera allows users to livestream videos in real-time.
Q: Why does my Halo record right away after I turn it on?
A: You are using "Record After Startup" feature, which tells the camera to record when powered on. This can be disabled with the Halo 2.0 Setup Manager software.
A: You are using the "Pre-Record" feature, which tells the camera to start Pre-recording/saving up to a minute after powered on. This can be disabled with the Halo 2.0 Setup Manager software.
A: You are using the "Flashback" feature, which tells the camera to continuously record "Normal" videos. Disable this feature with the Halo 2.0 Setup Manager software or connect the unit to a PC to charge without starting recording.
Q: When I power on my unit, why is the top power button LED red?
A: You are using the "Pre-Record" feature. The red indicator means the camera is currently Pre-Recording - continuously saving up to 1 minute of video.
Tapping the record button once will capture this Pre-Recorded video, and then continue actively recording. This can be disabled with the Halo Setup Manager software.
A: You are using the "Flashback" feature, which tells the camera to continuously record "Normal" videos.
- Solution: Disable this feature with the Halo 2.0 Setup Manager software or connect the unit to a PC to charge without starting recording.
Q: Why is there is no sound when I power on the Halo unit?
A: The speaker volume is set to OFF. Only vibration notifications will occur. You can raise the volume using the Halo 2.0 Setup Manager software.
A: You are using the "Stealth Mode" feature which turns off all lights and audio notifications. This can be disabled with the Halo 2.0 Setup Manager software.
Q: What is the difference between the Commander 1.0 and Commander 2.0?
A: Commander 2.0 has the following differences:
Q: What is the difference between Halo 1.0 and Halo 2.0?
A: There are many differences between Halo 1.0 and Halo 2.0 camera. The Halo 2.0 comes with an upgraded 24-hour battery life and a 64GB Memory that are twice the battery life and storage amount of the Halo 1.0. The Halo 2.0 also has a magnetic dock for a more stable Uploading Experience on the Docking Station. It also comes with an up to 24-hour Flashback feature that can save your footage even when you forget to press record.
Q: Does the Holster Trigger work with the In-Car System?
A: Yes, Commander Holster Trigger works with the Alpha car camera as long as they have the tablet in hand.
Q: I can’t reach out the Technical Support? What do I do?
A: If you’re current inquiry is urgent or if you’re reaching out about an RMA, please email Techsupport@wolfcomglobal.com
Q: Will the attachments for my Commander 1.0 still work for the new Commander 2.0?
A: Only some attachments will work for Commander 2.0
Q: Will the attachments for my Halo 1.0 still work for the new Halo 2.0?
A: Yes, attachments for Halo 1.0 work for Halo 2.0.
Q: Do the Commander 1.0 and Commander 2.0 have the same charging docks?
A: No.
Q: Does the Commander 1.0 battery work for Commander 2.0?
A: No
Q: Do Halo 1.0 and Halo 2.0 have the same charging docks?
A: No
Q: Are your body cameras waterproof?
A: Our cameras are IP67 and IP68.
- Why is my WEMS Lite software not detecting the camera?
- Please ensure that you have the software opened and you are logged in before connecting the body camera. Also, if there are no files to extract from the camera, WEMS Lite will not connect to it. If you are unsure whether there are files inside your body camera, you can use the HALO Setup Manager or the Commander Setup Manager to check.
Q: My Commander Wireless Extractor is giving me a red stop sign.
A: Please make sure that your Commander camera has cellular data or connected to WIFI
A: Please make sure that your files are playable and not corrupted.