Troubleshooting Guide for the
WOLFCOM 3rd Eye Body camera

Problem

Possible
Causes 1

Possible
Causes 2

Possible
Causes 3

Possible
Causes 4

P3-1

Unit does not power on.

The unit is frozen or turned off and will not power on

Battery is dead

Please charge the unit for at least 4 hours. Or the USB cable or
charger is defective and is not charging the unit. Please check the
charger and the USB cable to make sure it is working correctly.

Unit is frozen. This may have happen by pushing multiple buttons at
the same time. The unit is design to lock up if buttons are pressed
at the same time. Please use a small pointed object like a paperclip
or a pen and press the reset button located under the Menu button

The Wolfcom 3rd Eye has a built-in over heat sensor that will power
off the unit if the car is parked in high temperatures. This usually
will happen if you have a cigarette lighter that is continuously
powered and have left your vehicle parked in extreme heat for an
extended period of time.

1. Unplug the unit from the cigarette lighter

2. Using a pen, press the reset button located under the power
button 1 time.

3. Plug the unit back into the cigarette lighter. The unit
should  now work as normal

P3-2

When I plug the unit into a PC, the unit begins recording Video

You are on Car DVR mode. Please take the unit out of car DVR mode

P3-3

When I press the Power button for 2 seconds the unit begins
recording Video

The OTR Switch was in the "Down" Position. Please be sure that the
OTR switch is in the "up" position before Powering on the unit

P3-4

There is no sound when I turn on the unit or when playing back files

The volume level is set too low or set to 0. Please raise the volume
level in Menu Settings

P3-5

When I plug the unit into the PC nothing happens

The USB cable may be damaged Please replace the USB Cable making
sure the replacement cable has the exact same pin configuration and
size

The USB port on the PC maybe damaged. Please try another USB port or
try it on another computer

The USB port on the unit may be damaged. Please contact your local
dealer or rep

P3-6

Unit does not charge when using the wall charger or plugging into
the PC

Your wall power outlet may not be working. Please try another wall
outlet

The USB cable may be damaged Please replace the USB Cable making
sure the replacement cable has the exact same pin configuration and
size

The Power adapter or USB port on the PC may be damaged. Please try
another USB port or another PC or try replacing the adapter

The USB port on the unit may be damaged. Please contact your local
dealer or rep

P3-7

The screen is inverted how do I get it back?

Press inward on the Joystick to get it back to normal

P3-8

The unit powers off after 3 minutes for no reason

This is normal. When the unit is powered on and NOT recording, the
unit will automatically power off to save power. You can turn off
this feature in Menu settings

P3-9

The unit will begin recording video for no reason even when the OTR
switch is in the "UP" Position.

The motion detect feature has been enabled. Please turn of Motion
Detect in the Menu settings.

P3-10

The screen turns off by itself after a few seconds

You have the "Screen Timer" feature activated to turn off the screen
automatically a few seconds after the OTR switch is activated. You
can disable the "Screen Timer" feature in Menu Settings.

P3-11

When I activate the OTR switch to begin recording Video, the Screen
does not come on.

You have the "Screen Timer" feature set to "Always Off. The screen
will stay off when the OTR switch is activated. Please change it to
"Always On" in the Menu Settings.

P3-12

All the files on the unit have disappeared

When using our management software to download files to your PC the
system is designed to download all files to a "MediaLib" folder on
your PC and then delete all files from the unit. Please check the
MediaLib folder and you should see the files

P3-13

The PTT Speaker and or Microphone function is garbled or not working
when I am trying to communicate with dispatch or other officers

The radio switch on the bottom of the Wolfcom 3rd Eye is set to
the incorrect radio type.

Use a small screw driver to remove the door on the bottom on the
unit.  Take a small pointed object to push the switch to the other
side.

Unit can be switch from Kenwood to Motorola and Motorola to Kenwood
with this switch.

If you cannot hear dispatch or they cannot hear you, it is possible
that the radio cable is damaged. Try using another radio cable

If you cannot hear dispatch or they cannot hear you, it is possible
that the speaker or microphone on the unit is damaged. Please
contact your dealer for help

P3-14

When playing back a video file on my PC, there is video but no sound

Your PC may be missing the proper video codec. Please install the
"Final Codec" program located in the Management software folder
located on the DVD that came with your product

You may have inadvertently pressed the Joystick button to the right
during video recording. Doing so will turn off the Audio recording
but the video recording will continue.

You may have Audio set to "Off" under Menu Settings. Please Change
the Audio settings to "On"

There may be something blocking the Microphone on the unit. Please
make sure there is nothing blocking the Microphone

P3-15

When I try to play back a video on my PC I get an Error message

Your PC may be missing the proper video codec. Please install the
"Final Codec" program located in the Management software folder
located on the DVD that came with your product

You PC may be too old and or missing the appropriate codec's to play
the video. You can try updating all of your video players

P3-16

When playing back Video, it plays through QuickTime.  I want it
to play through Windows Media Player

You have your default player as QuickTime. The Videos files can play
on just about any kind of player. Just change your default player to
Windows Media or right click on the Video File and Select "Open
With", and select the player you would like to use.