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<html> <style> table { border-collapse: collapse; width: 100%; text-align: left; } th, td { padding: 8px; text-align: left; border-bottom: 1px solid #ddd; } th { background-color: #000000; color: white; } </style> </head> <body> <p><b><font size="7">Why doesn't my Vision connect to PC?</font></b></p> <p><font Size="5"><u> Learn how to troubleshoot connection issues with your Vision Body Camera. </u></font></p> <p><font size="3">There are many factors that play in why your body camera isn't connecting to PC here is a summary of the issues. </font></p> <ul> <li><font color="black">Damaged USB port & Charging Cable</font></li> <li><font color="black">Incorrect Unit Configuration</font></li> <li><font color="black">Missing Vision Set-Up Manager</font></li> </ul> <table> <tr> <th><font size="4">1. RESET BUTTON</font></th> </tr> <tr> <td><b>When your unit isn't connecting to PC or powering on the first thing you'll want to hit the reset button on bottom of the unit. This will restart the device without deleting any data.</b> </td> </tr> </table> </body> </html> <html> <style> table { border-collapse: collapse; width: 100%; text-align: left; } th, td { padding: 8px; text-align: left; border-bottom: 1px solid #ddd; } th { background-color: #404040; color: white; } </style> </head> <body> <table> <tr> <th><font size="4">2. USB DAMAGE</font></th> </tr> <tr> <td><b>One of the reasons why your Vision unit may not be working is because of USB damage which is one of the USB pins damaged blocking the source of connection/power. Like most mobile electronics out today, USB plays a significant role in transferring and charging devices. When these pins are damaged you will not be able to connect to PC or charge your Vision unit properly. View the images below for comparison.<i><u></u></i></b> </td> </tr> </table> </body> </html> {{ :wolfcom_wiki:faqs:untitled-101.jpg?nolink&700 |}} <html> <style> table { border-collapse: collapse; width: 100%; text-align: left; } th, td { padding: 8px; text-align: left; border-bottom: 1px solid #ddd; } th { background-color: #404040; color: white; } </style> </head> <body> <table> <tr> <th><font size="4">Incorrect Unit configuration</font></th> </tr> <tr> <td><b><i><u>Another reason would be that your Vision unit is in car mode & your side switches are not all the way up while docking. (Note: When your Vision unit is in car mode then your unit will not connect to PC but start recording & charge.)</u></i></b> </td> </tr> </table> </body> </html> {{:playground:untitled-1.jpg?nolink&200 |}} {{:wolfcom_wiki:vision:switchside73.jpg?nolink&500|}} <html> <style> table { border-collapse: collapse; width: 100%; text-align: left; } th, td { padding: 8px; text-align: left; border-bottom: 1px solid #ddd; } th { background-color: #404040; color: white; } </style> </head> <body> <table> <tr> <th><font size="4">Damaged USB Cable</font></th> </tr> <tr> <td><b>You may have a damaged USB cable which not only cuts off connection to PC & charging but also damages USB cables. (Note: Using 3rd party cables may damage Vision USB port, only use WOLFCOM cables.)</b> </td> </tr> </table> </body> </html> <html> <style> table { border-collapse: collapse; width: 100%; text-align: left; } th, td { padding: 8px; text-align: left; border-bottom: 1px solid #ddd; } th { background-color: #404040; color: white; } </style> </head> <body> <table> <tr> <th><font size="4">Missing the Vision Set-Up manager</font></th> </tr> <tr> <td><b>You are missing a vital piece of Software which is the key to configuring your Vision Unit. Be sure you have this software installed. For more information regarding Vision Software Click <a href="http://192.168.1.23/dokuwiki/doku.php?id=wolfcom_wiki:vision:software">Here</a></p> </b> </td> </tr> </table> </body> </html> |**For more information regarding USB click here __[[wolfcom_wiki:vision:connectivity|Connectivity]]__**|
