✎ wolfcom_wiki:faqs:why_doesn_t_my_vision_connect_to_computer []

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<p><b><font size="7">Why doesn't my Vision connect to PC?</font></b></p>
<p><font Size="5"><u> Learn how to troubleshoot connection issues for your Vision Body Camera. </u></font></p>
<p><font size="3">There are many reasons why your body camera isn't connecting to PC, here is a summary of issues stated below. </font></p>

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  <li><font color="black">Damaged USB port & Charging Cable</font></li>
  <li><font color="black">Incorrect Unit Configuration</font></li>
  <li><font color="black">Missing Vision Set-Up Manager</font></li>
</ul>  
 
<p> Please follow the steps below if you are unable to connect to PC </p>
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<th><font size="4">1. Hit the Reset Button</font></th>  
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 <td><b>When your unit isn't connecting to PC or powering on the first thing you'll want to hit the reset button on bottom of the unit. This will restart the device without deleting any data.</b> 
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 <th><font size="4">2. Test USB port via docking station or charging cable</font></th>  
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 <td><b> We recommend you try docking the unit into another slot within the docking station or swap the station with a spare if available. We recommend you do the same procedure with the charging cable. <i><u></u></i></b> 
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__If any of these solutions fail you may have the following issues below__ 

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====== CONNECTION ISSUES ======

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 <th><font size="4">Incorrect Unit configuration</font></th>  
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 <td><b><i><u>Another reason would be that your Vision unit is in car mode & your side switches are not all the way up while docking. (Note: When your Vision unit is in car mode then your unit will not connect to PC but start recording & charge.)</u></i></b> 
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 <th><font size="4">Damaged USB Port</font></th>  
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 <td><b>One of the reasons why your Vision unit may not be working is because of USB damage which is one of the USB pins damaged blocking the source of connection/power. Like most mobile electronics out today, USB plays a significant role in transferring and charging devices. When these pins are damaged you will not be able to connect to PC or charge your Vision unit properly. View the images below for comparison.
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 <th><font size="4">Damaged USB Cable</font></th>  
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 <td><b>You may have a damaged USB cable which not only cuts off connection to PC & charging but also damages USB cables. (Note: Using 3rd party cables will damage the Vision USB port, only use WOLFCOM cables.)</b> 
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 <th><font size="4">Missing the Vision Set-Up manager</font></th>  
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 <td><b>You are missing a vital piece of Software which is the key to configuring your Vision Unit. Be sure you have this software installed. For more information regarding Vision Software Click <a href="http://wolfcomusa.com/support/doku.php?id=wolfcom_wiki:software:vision_set-up_manager">Here</a></p>
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|**For more information regarding USB click here __[[wolfcom_wiki:vision:connectivity|Connectivity]]__**|
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