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Trouble Shooting Guide for the Wolfcom 3rd Eye

 

Problem

Possible Causes 1

Possible Causes 2

Possible Causes 3

Possible Causes 4

Unit does not power on.

 

The unit is frozen or turned off and will not power on

Battery is dead

Please charge the unit for at least 4 hours. Or the USB cable or charger is defective and is not charging the unit. Please check the charger and the USB cable to make sure it is working correctly.

Unit is frozen. This may have happen by pushing multiple buttons at the same time. The unit is design to lock up if buttons are pressed at the same time. Please use a small pointed object like a paperclip or a pen and press the reset button located under the Menu button

 

The Wolfcom 3rd Eye has a built-in over heat sensor that will power off the unit if the car is parked in high temperatures. This usually will happen if you have a cigarette lighter that is continuously powered and have left your vehicle parked in extreme heat for an extended period of time.

 

1. Unplug the unit from the cigarette lighter

2. Using a pen, press the reset button located under the power button 1 time.

3. Plug the unit back into the cigarette lighter. The unit should  now work as normal

When I plug the unit into a PC, the unit begins recording Video

You are on Car DVR mode. Please take the unit out of car DVR mode

 

 

 

When I press the Power button for 2 seconds the unit begins recording Video

The OTR Switch was in the "Down" Position. Please be sure that the OTR switch is in the "up" position before Powering on the unit

 

 

There is no sound when I turn on the unit or when playing back files

The volume level is set too low or set to 0. Please raise the volume level in Menu Settings

 

 

When I plug the unit into the PC nothing happens

The USB cable may be damaged Please replace the USB Cable making sure the replacement cable has the exact same pin configuration and size

The USB port on the PC maybe damaged. Please try another USB port or try it on another computer

 

 

The USB port on the unit may be damaged. Please contact your local dealer or rep

Unit does not charge when using the wall charger or plugging into the PC

Your wall power outlet may not be working. Please try another wall outlet

The USB cable may be damaged Please replace the USB Cable making sure the replacement cable has the exact same pin configuration and size

The Power adapter or USB port on the PC may be damaged. Please try another USB port or another PC or try replacing the adapter

The USB port on the unit may be damaged. Please contact your local dealer or rep

The screen is inverted how do I get it back?

Press inward on the Joystick to get it back to normal

 

 

 

The unit powers off after 3 minutes for no reason

This is normal. When the unit is powered on and NOT recording, the unit will automatically power off to save power. You can turn off this feature in Menu settings

 

 

The unit will begin recording video for no reason even when the OTR switch is in the "UP" Position.

The motion detect feature has been enabled. Please turn of Motion Detect in the Menu settings.

 

 

 

The screen turns off by itself after a few seconds

You have the "Screen Timer" feature activated to turn off the screen automatically a few seconds after the OTR switch is activated. You can disable the "Screen Timer" feature in Menu Settings.

 

 

When I activate the OTR switch to begin recording Video, the Screen does not come on.

You have the "Screen Timer" feature set to "Always Off. The screen will stay off when the OTR switch is activated. Please change it to "Always On" in the Menu Settings.

 

 

All the files on the unit have disappeared

When using our management software to download files to your PC the system is designed to download all files to a "MediaLib" folder on your PC and then delete all files from the unit. Please check the MediaLib folder and you should see the files

 

 

 

 

The PTT Speaker and or Microphone function is garbled or not working when I am trying to communicate with dispatch or other officers

The radio switch on the bottom of the Wolfcom 3rd Eye is set to the incorrect radio type.

Use a small screw driver to remove the door on the bottom on the unit.  Take a small pointed object to push the switch to the other side. 

Unit can be switch from Kenwood to Motorola and Motorola to Kenwood with this switch.

If you cannot hear dispatch or they cannot hear you, it is possible that the radio cable is damaged. Try using another radio cable

If you cannot hear dispatch or they cannot hear you, it is possible that the speaker or microphone on the unit is damaged. Please contact your dealer for help

When playing back a video file on my PC, there is video but no sound

Your PC may be missing the proper video codec. Please install the "Final Codec" program located in the Management software folder located on the DVD that came with your product

You may have inadvertently pressed the Joystick button to the right during video recording. Doing so will turn off the Audio recording but the video recording will continue.

You may have Audio set to "Off" under Menu Settings. Please Change the Audio settings to "On"

There may be something blocking the Microphone on the unit. Please make sure there is nothing blocking the Microphone

When I try to play back a video on my PC I get an Error message

Your PC may be missing the proper video codec. Please install the "Final Codec" program located in the Management software folder located on the DVD that came with your product

You PC may be too old and or missing the appropriate codec's to play the video. You can try updating all of your video players

When playing back Video, it plays through QuickTime.  I want it to play through Windows Media Player

You have your default player as QuickTime. The Videos files can play on just about any kind of player. Just change your default player to Windows Media or right click on the Video File and Select "Open With", and select the player you would like to use.